Computer support administrator

Summary of Main

Duties and\ Responsibilities.

• Install and configure new workstations, peripherals and software in addition to the IP phone services.
• Provide support for workstations hardware and software and peripherals.
• Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms.
• Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.
• Participate in evaluating IT hardware/Software related bids.
• Provide prompt assistance in urgent situations.
• Provide timely assistance to users in their locations.
• Maintain workstations hardware including monitors, keyboard and printers
• Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.
• Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.
• Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.
• Update all users’ applications with the latest service packs & patches when needed
• Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.
• Provide workstation and peripheral hardware preventive maintenance.
• Provide orientation for users on the use of their H/W, S/W and Network accessibility.
• Stay up to date with technological trends related to hospital IT environment.
• Provide services in a customer-friendly approach.
• Participate actively in the quality improvement program of the department/unit.
• Perform other related duties as assigned.

Position

Requirements/Qualifications

• Minimum diploma degree in computer-related.
• Computer maintenance professional certificates are highly preferable.
• A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals.
• Solid experience in Windows platform support.
• Experience in supporting windows based applications.
• Familiarity with networking principles.
• Good analysis and troubleshooting skills to identify and report software problems.
• preferably knowledge in IP phone services.
• Excellent communication skills.

Other Skills/Abilities

• Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision.
• Ability to work in a team environment.
• Maintain confidentiality of all data he/she may find in users workstations.
• Demonstrate courtesy, kindness and empathy to patients, co-workers, visitors and subordinate staff at all times.
• Hospital experience preferred.
• Good experience in Red Hat platform is a plus.