Node

• Actively participates in upholding and promoting the vision and culture of University Hospital – Sharjah (UHS)
• Complies with all UHS policies and procedures and fire regulations
• Participates in all aspects of the International Accreditation program to assist UHS attain and maintain international accreditation standards
• Participates in commissioning assigned areas and associated Clinical areas
• Preparation of the physiotherapy treatment room, gym. ...after each patients.
• Preparation of machines and Therapeutical materials on PT’s requirement.
• Maintain and monitor consumable equipment
• Assisting in transfer of patients in the department.
• Communicates effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a coordinated multi-disciplinary service.
• Be actively involved in the monthly collection of appropriate data and statistics for the use of the department.
• Comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate and to follow the general professional guidelines and standards.
• Works any shift as per the duty roster of the physiotherapy Department when designated...
• Maintain and monitor supply of patient information leaflets
• Carry out administrative task - answering calls and scheduling patients.

Hematologists focus on the study of blood, diverse blood disorders and blood cell abnormalities. The study of hematology is quite difficult and entails a lot of commitment.

A hematologist’s job varies vastly from one case to another. He examines the blood slides and bone marrow slides and infers hematological test results. A hematologist may prescribe oral medication, alterations in the diet; recommend blood transfusions, or bone marrow transplants, depending on the requirements of the patient.

MOH License 

Hospital experience

Arabic speaker

Ensure coordination of communication between patients and families and medical staff

• Provide patients and families with information on hospital services, procedures, and protocols

• Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers

• Respond to patient inquiries regarding physicians and services

• Create and maintain liaison with insurance companies to inquire about payable or paid claims

• Analyze and interpret patient account data and facilitate payments

• Post patient demographic and financial entries into the predefined hospital database

• Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly

• Teach patients to use healthcare equipment on their own or in a home environment

• Assist patients with problems associated with hospital registration and admission

• Compile financial data and perform financial analysis assessments of uninsured patients

• Provide support by establishing payment arrangements for uninsured or underinsured patients

• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital

• Perform crisis intervention duties with a view to facilitating resolutions

• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability

• Effect change within the hospital system to ensure that patient experience is enhanced

• Suggest improvements to present hospital systems in a bid to make the system more workable

• Provide feedback to patients and families regarding their concerns and complaints

Hospital Experience in required for this position

Arabic Speaker 

Call Center Agent Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

• Approval coordinator experience(IP&OP)
• Entering signed Network agreements between Insurance Companies and UHS in the Hospital software.
• Verifying the requests from doctors based on medical conditions.
• Taking approvals for requests that require approvals.
• Processing claims in the system on daily basis.
• Auditing the invoices before sending them to Insurance Companies.
• Preparing claims submission statements on monthly basis for submitting invoices to Insurance Companies.
• Deducting the payments from the statement of each Insurance Company.
• Coordinating with Insurance Companies for queries related to medical claims.
• Reconciling the claims that are short-paid/ rejected with valid medical reports.
• Coordinating with doctors for medical reports and queries from Insurance Companies.
• Informing the patients after receiving the approvals.
• Medical background
•  Arabic speaking (preferred)